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FREQUENTLY ASKED QUESTIONS

BOOKING A VEHICLE
Can I book over the phone as well as online?

Yes, you can complete a booking here, or give us a call on 1800 4XPLORE to book with one of our team members directly.

Alternatively, send us an email at info@4xploringrentals.au

What if im not experienced or confident using a 4x4 off road?

Previous experience is not required but we highly recommendd utilising our tag-along partners. They offer one day training courses or longer guided tour experienced. 

The vehicles are fully booked over the days I want to travel!

This may not be the case. Please call us to check, as your dates of travel may only be overlapping by one or two days.

Alternatively, head to our book now page on our website to check availability. You can also message us via email for further questions regarding availability. It is recommended to check availability of campers before booking travel.

Do I need to be 25 years of age to hire a vehicle?

Yes, the minimum age to hire our vehicles is 25 years old.

Are there any other fees apart from the day rate?

Other than the bond and/or extra insurance there is a service fee of $100 and a mechanical check of fee of $275. There may also be one way fees depending on where you are planning to leave the 4WD after the rental period. 

Is there a minimum hire period?

Yes, we have a 7 day minimum booking period. 

Is there a KM limit with using the vehicles?

What would be the fun in that!

You have an unlimited amount of KM usage on our vehicles for the duration of your booking, allowing you to stress less and adventure more. 

Is it possible to change my booking after it's been confirmed?
If you have any requests in regards to your booking, please contact us via email or phone and we will do our best to accommodate. This will depend on availability and other factors.
Am I required to pay a bond?

Yes, The standard bond is $5000, Reduced bond and excess $2,500 10-20 Days, $1,000 Reduced bond and Excess for rentals 21+ days.

Are pets allowed?

No pets are permitted at this stage.

PICKING UP THE 4WD/CAMPER
Where is the pickup location and what time do I collect my vehicle?
Please pick up the vehicle at our depot 1/1 Murphy St O'Connor between 8am - 4pm
What is the handover process when I pickup my vehicle?

We complete a 1-1.5 hour handover.

Do I need to bring documentation when picking up my vehicle?

Yes, please bring your driving licence and credit card for security for the hire.

4x4 CAMPERS & TRAILER INFO
Is the camping equipment included?

Absolutely,

Our campers come with a full kit:

  • tables
  • chairs
  • full kitchen
  • bed linen
  • safety equipment

and much more. For an itemised list, please refer to the vehicle fact sheets which can be found here.

Is the safety equipment easy to use?

Yes, instructions on all our safety gear will be supplied in the handover.

Each 4xploring vehicle is outfitted with a Personal Locator Beacon (PLB), a compact device designed to be activated in emergencies. When used, it alerts emergency responders, who collaborate with 4xploring to address the situation. We recommend carrying the PLB in your backpack during hikes.

Additionally, our vehicles are equipped with First Aid Kits, Smoke Alarms, UHF radios, a vehicle battery jumper pack, and a fire extinguisher for added safety and convenience.

Is there water storage?

Yes, the camper trailer has 200 litres of water storage, the Hilux has 80 litres, while the 300 series and Prado contain 40 litres of storage. 

Are there long range fuel tanks in the 4x4?

Yes, our tank capacities:

Hilux: 142L long Range Diesel Tank

Prado: 87L Tank

300 Series: 157L long Range Diesel Tank

Are the roof top tents easy to set up?

The roof tents are very straightforward and should only take around 90 seconds.

What is complimentary with the camper hire?
Salt and pepper, Oil, Dish liquid, sponge and kitchen clothes, fuel for cooking, Linin, tea towels, bath towels.
DURING MY ADVENTURE
Who do I contact for assistance if something goes wrong?

Please call RAC 1300 558 456 or speak to our friendly staff on 1800 497 567 

How many spare tyres are there and how do I change the tyre if I need to?

One full size spare tyre is provided with instructions on how to change it in the handover.

Where am I insured to drive?

Only on gazetted roads.

How will I know if I need special permission to drive on certain roads?

It's important to secure the necessary permissions or permits for driving on Aboriginal land or specific regions.

We advise contacting the nearest Visitor Centre in advance to verify requirements and obtain any required permits. Ensure compliance with all applicable laws while traveling in a 4xploring vehicle.

What are some good places to go exploring?
See our adventure page for recommendations here
 
 
Is beach driving permitted?
Yes, beach driving is permitted. 
Before driving on the beach, it is imperative that you verify if it is allowed and take complete accountability for any damages that may arise. Pay close attention to the signage and reduce your tire pressure to minimize your impact on the environment. 
 
You must be aware that going below the high tide mark is strictly prohibited according to our booking Terms and Conditions
Please note: no stationary parking is permitted below the high tide mark.
Furthermore, it is vital that you keep your vehicle away from saltwater at all times to protect it from potential harm.
How do I use the recovery or safety gear?

We will explain how to use all of the safety equipment and recovery gear in the vehicle handover. We also recommend completing a training day with our 4x4 tag-along partners if you feel you have not had much experience off road. 

You can find more information here.

RETURNING THE VEHICLE
Are there any late fees if I do not return the vehicle on time?

Yes. please return the vehicle before 4:00pm on the final day of the agreement. 

What condition must I return my vehicle in?

Please return in a clean condition and as a minimum, the vehicles needs an outside wash and a vacuum inside to remove sand, dirt, and dust. Refuel with diesel. Please also strip all bedding and leave in rear, check to ensure all camping equipment is clean and accounted for as per the vehicle handover checklist. 

What are my responsbilities before returning the vehicle?

Please return the vehicle in a tidy condition. Our advice  is to utilise a self service car wash to remove all sand and dirt from the interior of the vehicle and give the exterior a high ressure spray. 

ADDITIONAL CAMPER INFO
Does the camper trailer hire come with an extension lead for shore power, such as when staying at a caravan park?

Certainly! Each camper trailer rental includes a 15m 15amp power cable, ensuring a seamless connection to campground power.

How long can you camp off-grid with the camper trailer's battery, solar setup, and supplied provisions?

Gear up for an epic off-grid adventure! Enjoy a comfortable 5 days of camping before even thinking about replenishing supplies.

Our camper trailers boast upgraded 2x120amp Lithium batteries, guaranteeing continuous charging fueled by glorious sunlight.

Can the camper trailer accommodate an additional solar input, such as an external solar blanket?

Absolutely! For those craving extra power, we've got you covered. Explore the possibilities with our portable solar blankets, available as add-ons to any camper rental. Check out the link here.

Is it necessary to install an external Anderson plug on my tow vehicle to charge the camper trailer's battery while driving?

Absolutely essential! Supercharge your journey by ensuring your tow vehicle rocks a grey Anderson plug at the tow bar, expertly wired to the vehicle alternator. It's the key to trickle-charging the camper's batteries while cruising down the road.

Are there any restrictions on where I can take the camper trailer, such as off-road or specific campgrounds?

Absolutely not! Get ready for an off-road adventure! While there are no restrictions, a few special tracks might need the green light from 4xploring Rentals.

We're here to ensure you've got the appropriate permissions from landowners and the right insurance for those incredible regions!

Are there any age or experience requirements for towing the camper trailer?

To tow the camper trailer, you've got to be 25 and set for adventure!

What safety features are included in the camper trailer, such as emergency equipment?

Safety first, explorers! Our camper trailers are packed with a first aid kit, a fire extinguisher, smoke alarm and a handy tool kit. Your peace of mind is our priority!

Are there any specific rules or guidelines for cleaning and returning the camper trailer after use?

Let's keep it spick and span! Head to a car wash for some exterior TLC, and a little housekeeping inside the camper, like sweeping up red dirt and tidying food scraps, will make your return even smoother.

Do you provide any additional accessories or equipment, such as camping chairs, tables, or kitchenware, with the camper trailer rental?

Gear up for an epic camping experience! We've got all your camping essentials covered. Need a little extra fun? Check out this link for awesome add-ons like fishing rods or surfboards!

Is there a limit on the number of occupants allowed in the camper trailer?

Bringing the crew? Our camper trailer sleeps up to 6 people with a permanent queen-size bed, a permanent double bed, and the club lounge transforming into an additional king-size bed. Let the adventures begin!

Can I bring my pet with me if I rent a camper trailer?

Unfortunately, furry friends will have to sit this one out, as we don't allow pets to join in on the adventure.

Is there a mileage limit for the camper trailer rental, and are there additional charges for exceeding it?

No limits, just endless possibilities! There's no cap on the kilometers, so go ahead and explore as far as your heart desires.

Are there any insurance options available for the camper trailer rental, and what do they cover?

As the camper is an addon, you automatically qualify for the standard insurance option through when hiring one of our vehicles. 

Is there a backup plan or assistance available in case of breakdowns or technical issues during the rental period?

RAC has you covered. In the rare event that issues cannot be resolved, we are committed to doing our absolute best to provide a replacement or a refund, depending on the circumstances. Your peace of mind is our priority.