BEFORE YOU HIT THE ROAD
Frequently Asked Questions
Everything you need to know about booking, collecting, using and returning your 4WD camper with 4xploring Rentals.
GETTING STARTED
Booking a Vehicle
Booking requirements, availability, minimum hire periods, bonds and other common questions before you reserve your trip.
Can I book over the phone as well as online?
Yes. You can complete your booking through our online booking page or call us on 1800 497 567 to book directly with one of our team members.
You can also email us at info@4xploringrentals.au .
What if I’m not experienced or confident using a 4WD off road?
Previous off-road experience is not required, but we highly recommend making use of our 4WD training and tag-along partners if you are not confident.
They offer one-day training courses as well as longer guided touring experiences.
The vehicles are fully booked over the days I want to travel. What can I do?
This may not necessarily mean your trip is unavailable. Your preferred dates may only overlap another booking by one or two days.
Call our team to check alternative options or use our booking page to check availability.
We recommend checking camper availability before confirming flights or other fixed travel arrangements.
Do I need to be 25 years of age to hire a vehicle?
Yes. The minimum age to hire our vehicles is 25 years old.
Are there any other fees apart from the daily rate?
Additional charges may apply depending on your booking, insurance option, selected extras and whether your journey involves a one-way hire.
Check your quote and rental agreement for the fees that apply specifically to your booking.
Is there a minimum hire period?
Yes. Minimum hire periods start from 10 days.
Is there a kilometre limit when using the vehicles?
No. Our vehicle bookings include unlimited kilometres, allowing you to spend more time exploring without worrying about a kilometre allowance.
Can I change my booking after it has been confirmed?
Contact us by phone or email with any requested booking changes and we will do our best to accommodate them.
Changes are subject to availability and the applicable booking conditions.
Am I required to pay a bond?
Yes. A security bond applies to vehicle hire.
The applicable bond and excess depend on your selected protection option and booking conditions. Refer to your quote and Rental Agreement for the amount applying to your booking.
Are pets allowed?
No. Pets are not currently permitted in our rental vehicles.
BEFORE DEPARTURE
Picking Up Your 4WD Camper
What to bring, where to collect your camper and what happens during your vehicle handover.
Where do I pick up my 4WD camper?
Your 4WD camper is collected from your selected depot in Perth, Broome or Darwin.
Your booking confirmation will contain the relevant depot details and collection information for your trip.
What is the handover process when I pick up my vehicle?
We complete a detailed vehicle handover so you understand the vehicle, camping equipment, rooftop tent, safety equipment and important operating procedures before departure.
Do I need to bring documentation when picking up my vehicle?
Yes. Please bring your valid driving licence and any other documentation requested as part of your booking or security arrangements.
YOUR CAMPER SETUP
4WD Camper & Equipment Information
Camping equipment, safety gear, water, fuel storage and rooftop tent information.
Is camping equipment included?
Yes. Our campers include a comprehensive touring setup with equipment such as:
- Tables
- Camping chairs
- Kitchen equipment
- Bed linen
- Safety equipment
Equipment varies between vehicle models. You can compare the current setups on our vehicle page .
Is the safety equipment easy to use?
Yes. We explain the operation of the supplied safety equipment during your vehicle handover.
Our vehicle setups include important touring and emergency equipment designed to help you travel safely and confidently.
Is there water storage?
Yes. Water storage capacity varies depending on the vehicle and camper configuration you choose.
Check the specifications for your selected camper on our vehicle comparison page before travelling.
Are there long-range fuel tanks in the 4WDs?
Fuel capacity varies by vehicle. Several vehicles within the fleet are equipped with increased fuel capacity for extended touring.
Please check the specifications for your selected vehicle on our vehicle comparison table .
Are the rooftop tents easy to set up?
Yes. Our rooftop tents are designed for quick and practical setup, and their operation is demonstrated during your vehicle handover.
What complimentary items are supplied with the camper hire?
Our camper setups include a selection of useful touring, kitchen and camping essentials. The exact inclusions vary depending on your selected vehicle and package.
ON THE ROAD
During Your Adventure
Roadside assistance, permits, beach driving, safety equipment and where you can explore.
Who do I contact for assistance if something goes wrong?
For RAC roadside assistance, call 13 11 11 .
You can also contact the 4xploring Rentals team on 1800 497 567 .
For WhatsApp assistance, contact us on +61 408 247 237 .
How many spare tyres are supplied and how do I change one?
One full-size spare tyre is provided. Important vehicle and tyre information is covered as part of your handover before departure.
Where am I authorised to drive?
Authorised drivers may use the vehicle on sealed roads and formed gravel roads in Australia, subject to local laws, road conditions and any directions from 4xploring Rentals.
Driving on unformed tracks is prohibited, as are the Canning Stock Route, Fraser Island, the Old Telegraph Track section of Cape York and Yardie Creek in Cape Range National Park.
You must also remain above the high-tide mark and observe the speed restrictions contained in your Rental Agreement.
How will I know if I need special permission to drive on certain roads?
Some Aboriginal lands, national parks and other regions may require permits or specific permission before entry.
We recommend checking access requirements before travelling and obtaining any permits required for your planned route.
You are responsible for ensuring your route complies with applicable laws, permits, road closures and the conditions of your Rental Agreement.
What are some good places to go exploring?
Australia offers an enormous variety of remote touring, coastal and outback destinations.
Explore our Itinerary Planner and Adventure Blog for route ideas and destination inspiration.
Is beach driving permitted?
Beach driving may be permitted where the road or beach is authorised for vehicle access and your route complies with the conditions of your Rental Agreement.
Always follow local access rules, signage, conditions and any directions provided by 4xploring Rentals.
Vehicles must remain above the high-tide mark and away from saltwater.
How do I use the recovery or safety gear?
We explain the supplied recovery and safety equipment during your vehicle handover.
If you have limited off-road experience, we also recommend completing a 4WD training day before your trip.
END OF YOUR TRIP
Returning the Vehicle
Return times, refuelling, cleaning and preparing your camper for hand-back.
Are there late fees if I do not return the vehicle on time?
Your vehicle must be returned at the agreed time specified in your Rental Agreement. Late returns may incur additional charges.
What condition must I return my vehicle in?
Please return the vehicle in a clean and tidy condition.
Remove rubbish, sand and excessive dirt from the vehicle, return the camping equipment clean and accounted for, and refuel the vehicle as required under your Rental Agreement.
Bedding should be stripped and left in the designated area of the vehicle for collection.
What are my responsibilities before returning the vehicle?
Return the camper in the condition required under your Rental Agreement, with the interior tidy, rubbish removed and the supplied equipment returned to its correct storage locations.
Try another search or contact our team and we’ll point you in the right direction.
Contact Our Team →READY TO START EXPLORING?
Still Have a Question?
Talk to the 4xploring team about your route, vehicle, dates or anything else you need before your adventure.